{"id":52278,"date":"2025-08-31T15:13:18","date_gmt":"2025-08-31T08:13:18","guid":{"rendered":"https:\/\/www.gosipgarut.id\/read\/?p=52278"},"modified":"2025-08-31T15:13:18","modified_gmt":"2025-08-31T08:13:18","slug":"era-ai-agent-dimulai-agentlabs-jadi-tonggak-baru-inovasi-qiscus","status":"publish","type":"post","link":"https:\/\/www.gosipgarut.id\/read\/2025-52278\/era-ai-agent-dimulai-agentlabs-jadi-tonggak-baru-inovasi-qiscus.html","title":{"rendered":"Era AI Agent Dimulai, AgentLabs Jadi Tonggak Baru Inovasi Qiscus"},"content":{"rendered":"<div class=\"css-13a4yla\"><span style=\"color: #ff0000\"><b>GOSIPGARUT.ID <\/b>\u2013<\/span> Qiscus, penyedia platform<i>\u00a0agentic customer engagement<\/i>\u00a0terdepan di Asia Tenggara, resmi memperkenalkan AgentLabs dan inovasi lainnya dalam ajang tahunan Conversa 5.0. Perubahan ini menandai transformasi besar Qiscus dalam membangun ekosistem AI yang lebih terintegrasi untuk membantu bisnis tumbuh melalui layanan pelanggan berbasis AI.<\/div>\n<div class=\"article-container css-1i68010\">\n<div class=\"css-1yvie82\">\n<p>Qiscus mempertegas posisinya dalam mendefinisikan ulang peran AI di dunia bisnis dengan\u00a0<b>AgentLabs<\/b>, dari sekadar\u00a0<i>automation tool\u00a0<\/i>menjadi AI Agent yang proaktif, humanis, dan mampu mengambil keputusan berbasis pengetahuan bisnis.<\/p>\n<p>Peluncuran AgentLabs menjadi salah satu momen puncak di Conversa 5.0 yang mengusung tema\u00a0<i>Elevate Every Customer Experience with AI Agents<\/i>. Acara ini menghadirkan tokoh-tokoh industri dari BFSI, Healthcare, hingga Telco yang berbagi pengalaman nyata tentang implementasi AI Agent di organisasi mereka.<\/p>\n<p>\u201cDengan AgentLabs, kami semakin dekat pada misi untuk memberdayakan percakapan global. Kami percaya masa depan interaksi antara bisnis dan pelanggan harus didukung oleh teknologi kelas dunia yang mampu mendorong pertumbuhan berkelanjutan. Inilah cara kami membawa bisnis di nusantara, Asia Tenggara, hingga dunia menuju standar baru interaksi pelanggan,\u201d ujar Delta Purna Widyangga selaku CEO &amp; Co-founder Qiscus.<\/p>\n<p>Banyak bisnis masih kesulitan mengadopsi AI karena prosesnya rumit, hasilnya tidak selalu akurat, dan sering kali tidak sesuai dengan karakter brand. AgentLabs hadir untuk menjawab tantangan tersebut dengan menyediakan pusat inovasi AI Agent yang memudahkan implementasi, menjaga konsistensi brand persona, sekaligus memastikan interaksi pelanggan tetap relevan dan berkualitas. Dengan pendekatan ini, bisnis dapat mempercepat perjalanan transformasi AI mereka tanpa harus mengorbankan akurasi maupun brand persona.<\/p>\n<p>\u201cAgentLabs tidak hanya membantu bisnis menjawab pertanyaan pelanggan, tetapi juga memastikan AI Agent dapat memahami konteks, mengambil keputusan, dan tetap konsisten dengan identitas brand. Inilah yang kami maksud dengan<i>\u00a0agentic AI,<\/i>\u00a0yaitu AI yang bukan hanya reaktif, tetapi juga proaktif dan akurat dalam setiap interaksi.\u201d ujar Evan Purnama selaku CTO &amp; Co-founder Qiscus.<\/p>\n<p>Dalam kesempatan yang sama, Qiscus juga meluncurkan Helpdesk AI dengan teknologi Revelio AI Search di dalamnya. Fitur ini dirancang untuk menjawab tantangan klasik pelanggan yaitu sulit menemukan jawaban di artikel, informasi yang tidak relevan, atau butuh waktu lama menelusuri satu per satu. Kini pelanggan cukup bertanya dengan bahasa sehari-hari dan akan langsung mendapat jawaban, lengkap dengan referensi artikel serta opsi feedback.<\/p>\n<p>Qiscus juga menghadirkan WhatsApp Call, yang memungkinkan bisnis melakukan panggilan suara langsung melalui WhatsApp untuk verifikasi cepat, konsultasi, maupun layanan premium yang lebih personal.<\/p>\n<p>Didukung oleh kanal populer seperti WhatsApp, Instagram, Facebook, Email, dan berbagai channel lainnya, Qiscus menghadirkan solusi terpadu yang memungkinkan bisnis menjangkau pelanggan dimanapun mereka berada. Dengan peluncuran produk terbaru ini, Qiscus menegaskan komitmennya untuk terus menjadi pionir dalam menghadirkan solusi AI yang relevan, berkelanjutan, dan berorientasi pada pertumbuhan bisnis di Asia Tenggara.<\/p>\n<\/div>\n<\/div>\n<div>\n<div class=\"css-1fe22q1\"><strong>About Qiscus<\/strong><\/div>\n<div class=\"css-1d2nd6l\">Qiscus adalah penyedia platform agentic customer engagement yang membantu bisnis membangun Customer Experience (CX) yang relevan, serta memungkinkan percakapan real-time dalam skala besar. Kini berbagai solusi dari Qiscus telah digunakan oleh ribuan perusahaan dan menjangkau lebih dari 265 juta end-user.<\/div>\n<\/div>\n<div><\/div>\n<div><strong>Press Release ini juga sudah tayang di <a href=\"https:\/\/www.vritimes.com\/id\/articles\/6985537f-327f-11ee-9462-0a58a9feac02\/37ee8cf0-e03e-465b-ae7e-0c02eff55293\">VRITIMES<\/a><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"<p>GOSIPGARUT.ID \u2013 Qiscus, penyedia platform\u00a0agentic customer engagement\u00a0terdepan di&#8230;<\/p>\n","protected":false},"author":3,"featured_media":52143,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"two_page_speed":[],"footnotes":""},"categories":[239],"tags":[],"newstopic":[],"class_list":["post-52278","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Era AI Agent Dimulai, AgentLabs Jadi Tonggak Baru Inovasi Qiscus &#187; Gosip Garut<\/title>\n<meta name=\"description\" content=\"Era AI Agent Dimulai, AgentLabs Jadi Tonggak Baru Inovasi Qiscus Berita\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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