{"id":50789,"date":"2025-08-11T20:23:16","date_gmt":"2025-08-11T13:23:16","guid":{"rendered":"https:\/\/www.gosipgarut.id\/read\/?p=50789"},"modified":"2025-08-11T20:23:16","modified_gmt":"2025-08-11T13:23:16","slug":"kolaborasi-paragon-dan-miitel-ubah-call-center-jadi-value-center-dengan-ai","status":"publish","type":"post","link":"https:\/\/www.gosipgarut.id\/read\/2025-50789\/kolaborasi-paragon-dan-miitel-ubah-call-center-jadi-value-center-dengan-ai.html","title":{"rendered":"Kolaborasi Paragon dan MiiTel: Ubah Call Center Jadi Value Center dengan AI"},"content":{"rendered":"

GOSIPGARUT.ID – <\/strong><\/span>Di tengah pesatnya perkembangan era digital, MiiTel<\/a>, solusi komunikasi\u00a0Voice over Internet Protocol (VoIP)<\/a>\u00a0yang dilengkapi AI Analitik terdepan, telah dipercaya untuk mendukung bisnis\u00a0Paragon Technology and Innovation<\/a>. Kolaborasi strategis ini bertujuan untuk merevolusi pengelolaan\u00a0call center<\/i>\u00a0Paragon agar lebih efisien dan memberikan\u00a0value<\/i> pada perusahaan (Jakarta, 8 Agustus 2025).<\/p>\n

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Transformasi Call Center Paragon Jadi Value Center<\/h2>\n

\u201cKami di Paragon tidak ingin hanya menjadi\u00a0call center<\/i>, tapi juga\u00a0value center<\/i>. Di mana setiap\u00a0call<\/i>\u00a0yang masuk, itu menjadi sebuah cerita atau sebuah\u00a0insight<\/i>\u00a0berharga untuk perusahaan,\u201d ujar Nurul Rizka Hadiningsih, Customer Care Lead Paragon Corp, dalam acara\u00a0MiiTel Community<\/a>, di Plaza Mutiara, Jakarta, pada 6 Agustus 2025 lalu.<\/p>\n

Sebagai perusahaan yang telah berkembang selama lebih dari 40 tahun dengan 14\u00a0brand\u00a0<\/i>ternama seperti Wardah, Make Over, hingga Emina,\u00a0customer care<\/i>\u00a0Paragon telah melayani lebih dari 2,3 juta interaksi konsumen setiap tahun, dengan pertumbuhan mencapai lebih dari 40%. Nurul menegaskan bahwa data interaksi ini bukan sekadar angka, melainkan\u00a0\u201ctrigger\u201d\u00a0<\/i>informasi yang esensial untuk pengambilan keputusan strategis perusahaan.<\/p>\n

MiiTel: Ubah Percakapan Jadi Insight Strategis<\/h2>\n

Menangani volume interaksi yang tinggi menjadi tantangan tersendiri bagi Paragon. Namun, berkat kolaborasinya dengan MiiTel, proses penangkapan\u00a0insight<\/i>\u00a0dari setiap percakapan dengan konsumen menjadi jauh lebih efektif dan efisien. Fitur-fitur canggih MiiTel seperti Copilot dan\u00a0AI Coaching<\/a>\u00a0menjadi andalan dalam aktivitas\u00a0call center<\/i>\u00a0Paragon hingga saat ini.<\/p>\n

\u201cSejak berkolaborasi dengan MiiTel di tahun 2022, banyak\u00a0improvement<\/i>\u00a0yang kami lakukan bersama-sama. Dulu kami tarik data secara manual, sekarang dengan fitur Copilot di MiiTel, kami cukup memasukkan\u00a0prompt\u00a0<\/i>dan hasilnya langsung keluar. Bahkan, AI dapat memberikan\u00a0coaching<\/i>\u00a0secara otomatis ke\u00a0agent<\/i>\u00a0kami,\u201d jelas Nurul Rizka Hadiningsih.<\/p>\n

Sebagai produk utama dari RevComm,\u00a0MiiTel Phone<\/a>\u00a0hadir sebagai solusi\u00a0all-in-one<\/i>\u00a0untuk\u00a0call center\u00a0<\/i>melalui berbagai fitur inovatif di dalamnya. Salah satu fitur terbarunya, Copilot, adalah asisten AI yang memungkinkan pengguna untuk menanyakan apa saja dan mendapatkan jawaban secara instan berdasarkan\u00a0history<\/i>\u00a0panggilan yang telah dilakukan. Fitur ini memudahkan perusahaan untuk menganalisis konten percakapan, menemukan detail penting, membuatkan teks\u00a0follow-up<\/i>\u00a0dan banyak aksi lainnya sesuai kebutuhan. Komitmen MiiTel terhadap keamanan data juga terjamin dengan sertifikasi ISO 27001 yang memastikan privasi dan perlindungan data pengguna.<\/p>\n

MiiTel Community: Kolaborasi dan Inovasi Bersama Pengguna<\/h2>\n

Lebih dari sekadar\u00a0tool\u00a0<\/i>bisnis, MiiTel membangun komunitas yang kuat dengan menyatukan seluruh pengguna dan mitra mereka dalam MiiTel Community. Komunitas ini menjadi wujud upaya RevComm untuk berkolaborasi dan tumbuh bersama, memaksimalkan penggunaan MiiTel demi kesuksesan bisnis.<\/p>\n

Acara MiiTel Community bertajuk\u00a0\u201cReimagine Every Call as Opportunity to Grow, Learn, and Lead\u201d<\/i>\u00a0kali ini menjadi acara komunitas kedua yang diselenggarakan oleh RevComm dan sukses dihadiri oleh lebih dari 50 perwakilan perusahaan terkemuka di Indonesia. Ke depannya, RevComm berharap dapat menyambut lebih banyak bisnis untuk berkembang bersama solusi inovatif dari MiiTel.<\/p>\n

Ingin mengoptimalkan MiiTel untuk bisnis Anda dan menjadi bagian dari MiiTel Community? Klik\u00a0di sini<\/a>\u00a0atau kunjungi\u00a0miitel.id<\/a><\/p>\n<\/div>\n<\/div>\n

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Tentang RevComm<\/h3>\n

Berangkat dari visi \u201cReinventing communication to create a society where people think of others,\u201d RevComm adalah perusahaan yang mengoptimalkan teknologi Voice dan AI untuk mengatasi masalah komunikasi dalam bisnis.<\/p>\n

Melalui produk seperti \u201cMiiTel Phone\u201d untuk analisis percakapan telepon dan \u201cMiiTel Meetings\u201d untuk analisis online dan offline meeting, kami mewujudkan big data dari setiap komunikasi suara. RevComm menjadi salah satu perusahaan teknologi Jepang dengan pertumbuhan tercepat.<\/p>\n

Dalam lima tahun, RevComm menjadi unicorn dan meraih berbagai penghargaan: Forbes Japan\u2019s Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, dan menjadi satu-satunya perusahaan Asia dalam daftar Forbes AI 50 2023.<\/p>\n

Press Release ini juga sudah tayang di\u00a0VRITIMES<\/span><\/a><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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