{"id":49127,"date":"2025-07-21T14:19:08","date_gmt":"2025-07-21T07:19:08","guid":{"rendered":"https:\/\/www.gosipgarut.id\/read\/?p=49127"},"modified":"2025-07-21T14:19:08","modified_gmt":"2025-07-21T07:19:08","slug":"miitel-dukung-bali-tower-tingkatkan-performa-customer-service-lewat-teknologi-ai","status":"publish","type":"post","link":"https:\/\/www.gosipgarut.id\/read\/2025-49127\/miitel-dukung-bali-tower-tingkatkan-performa-customer-service-lewat-teknologi-ai.html","title":{"rendered":"MiiTel Dukung Bali Tower Tingkatkan Performa Customer Service Lewat Teknologi AI"},"content":{"rendered":"

GOSIPGARRUT.ID<\/span> \u2013 MiiTel<\/a>, solusi komunikasi berbasis AI milik RevComm, sukses mendukung\u00a0PT Bali Towerindo Sentra Tbk (Bali Tower)<\/a>\u00a0dalam meningkatkan performa tim\u00a0customer service<\/i>\u00a0mereka.<\/p>\n

Dengan memanfaatkan teknologi analisis percakapan dan sistem manajemen panggilan terintegrasi dari\u00a0MiiTel Phone<\/a>, Bali Tower kini mampu memberikan layanan pelanggan yang lebih responsif, terstruktur, dan efisien.<\/p>\n

\u201cSejak menggunakan MiiTel, performa tim\u00a0inbound call\u00a0<\/i>kami meningkat. Fitur analisis percakapan seperti\u00a0Voice Analysis<\/i>\u00a0dan Transkripsi Otomatis membantu tim melakukan analisa dan evaluasi,\u201d ujar Puspita Kussetyo R, Customer Experience Section Head Bali Tower.<\/p>\n

Bali Tower mulai mengimplementasikan MiiTel sejak tahun 2023 dan saat ini telah menggunakan puluhan ID aktif setiap harinya. Solusi ini mendukung tim dalam menangani panggilan masuk dan keluar, memantau performa agen secara\u00a0real-time<\/i>, serta memudahkan proses evaluasi dan pelatihan tim.<\/p>\n

Pengelolaan Panggilan yang Lebih Terstruktur dan Terukur<\/h2>\n

MiiTel Phone memungkinkan tim Bali Tower menjalankan strategi layanan pelanggan berbasis data, dengan pemanfaatan\u00a0fitur-fitur utama<\/a>\u00a0berikut:<\/p>\n

1.\u00a0IVR<\/a>\u00a0dan\u00a0Queue System<\/i><\/b>
\nMengarahkan pelanggan ke layanan yang sesuai dan mendistribusikan panggilan masuk secara adil, berdasarkan waktu tunggu terlama. Target waktu respon yang ditetapkan adalah maksimal 20 detik.<\/p>\n

2.\u00a0Call Center Dashboard<\/i><\/a><\/b>
\nMenyediakan data\u00a0real-time<\/i>\u00a0terkait antrean panggilan, performa agen, dan status operasional. Supervisor dapat mengambil keputusan cepat berbasis data aktual di lapangan.<\/p>\n

3.\u00a0Call Recording<\/i>\u00a0& Transkripsi Otomatis<\/b>
\nMendukung proses evaluasi kualitas layanan, pelatihan agen, serta\u00a0quality assurance\u00a0<\/i><\/i>(QA) dengan dokumentasi percakapan yang akurat.<\/p>\n

4.\u00a0Call History List & Flow Report<\/i><\/b>
\nMenyediakan data terperinci untuk membantu perhitungan SLA\u00a0(Service Level Agreement)\u00a0<\/i>dan pemantauan performa berdasarkan alur dan riwayat panggilan.<\/p>\n

Dukungan Berkelanjutan untuk Transformasi Digital<\/h2>\n

Tidak hanya menyediakan teknologi terkini, tim MiiTel juga secara rutin melakukan kunjungan\u00a0ke kantor Bali Tower sebagai bagian dari komitmen layanan. Kunjungan ini dimanfaatkan untuk memastikan kelancaran operasional, menyerap masukan dari tim pengguna, serta melakukan penyesuaian sistem sesuai kebutuhan di lapangan.<\/p>\n

Kolaborasi antara Bali Tower dan MiiTel<\/a>\u00a0menunjukkan bahwa adopsi teknologi komunikasi yang tepat dapat menjadi aspek penting dalam peningkatan kualitas layanan pelanggan. Ke depan, MiiTel akan terus mendukung transformasi digital perusahaan-perusahaan Indonesia dalam membangun tim\u00a0customer service<\/i>\u00a0yang berperforma tinggi dan berbasis data.<\/p>\n

MiiTel telah mendukung lebih dari 110.000 pengguna dari 3.000 perusahaan di Jepang dan Indonesia. Dapatkan Free Demo MiiTel dengan klik\u00a0di sini<\/a>\u00a0atau kunjungi\u00a0miitel.id<\/a><\/p>\n

Tentang RevComm<\/h3>\n
Berangkat dari visi \u201cReinventing communication to create a society where people think of others,\u201d RevComm adalah perusahaan yang mengoptimalkan teknologi Voice dan AI untuk mengatasi masalah komunikasi dalam bisnis. Melalui produk seperti \u201cMiiTel Phone\u201d untuk analisis percakapan telepon dan \u201cMiiTel Meetings\u201d untuk analisis online dan offline meeting, kami mewujudkan big data dari setiap komunikasi suara. RevComm menjadi salah satu perusahaan teknologi Jepang dengan pertumbuhan tercepat. Dalam lima tahun, RevComm menjadi unicorn dan meraih berbagai penghargaan: Forbes Japan\u2019s Startup of the Year, Google for Startups, AWS Summit, Mizuho Innovation Award, Japan Venture Awards, dan menjadi satu-satunya perusahaan Asia dalam daftar Forbes AI 50 2023.<\/div>\n
<\/div>\n
Press release ini juga sudah tayang di VRITIMES.<\/a><\/strong><\/div>\n","protected":false},"excerpt":{"rendered":"

GOSIPGARRUT.ID \u2013 MiiTel, solusi komunikasi berbasis AI milik…<\/p>\n","protected":false},"author":3,"featured_media":49128,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"two_page_speed":[],"footnotes":""},"categories":[1],"tags":[],"newstopic":[],"class_list":["post-49127","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-headline"],"yoast_head":"\nMiiTel Dukung Bali Tower Tingkatkan Performa Customer Service Lewat Teknologi AI » Gosip Garut<\/title>\n<meta name=\"description\" content=\"MiiTel Dukung Bali Tower Tingkatkan Performa Customer Service Lewat Teknologi AI\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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