{"id":43618,"date":"2025-04-17T05:56:48","date_gmt":"2025-04-16T22:56:48","guid":{"rendered":"https:\/\/www.gosipgarut.id\/read\/?p=43618"},"modified":"2025-04-17T05:56:48","modified_gmt":"2025-04-16T22:56:48","slug":"kai-group-berhasil-melayani-29-170-705-pelanggan-selama-masa-angkutan-lebaran-2025","status":"publish","type":"post","link":"https:\/\/www.gosipgarut.id\/read\/2025-43618\/kai-group-berhasil-melayani-29-170-705-pelanggan-selama-masa-angkutan-lebaran-2025.html","title":{"rendered":"KAI Group Berhasil Melayani 29.170.705 Pelanggan Selama Masa Angkutan Lebaran 2025"},"content":{"rendered":"

GOSIPGARUT.ID – <\/span><\/span>On Time Performance KA Meningkat dengan Keberangkatan 99,69% dan Kedatangan 97,23%<\/p>\n

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PT Kereta Api Indonesia (Persero) mencatatkan peningkatan kinerja ketepatan waktu atau On Time Performance (OTP) kereta api selama masa Angkutan Lebaran 2025 yang berlangsung pada 21 Maret hingga 11 April 2025.<\/p>\n

OTP keberangkatan kereta api mencapai 99,69%, meningkat dari tahun sebelumnya sebesar 99,50%. Sementara itu, OTP kedatangan juga naik menjadi 97,23%, dibandingkan dengan 96,90% pada masa Angkutan Lebaran 2024.<\/p>\n

Vice President Public Relations KAI Anne Purba menyampaikan bahwa peningkatan ini mencerminkan komitmen KAI dalam memberikan pelayanan terbaik bagi seluruh pelanggan.<\/p>\n

\u201cKami berupaya maksimal menjaga ketepatan waktu kereta api, meskipun jumlah pelanggan meningkat signifikan selama periode Lebaran,\u201d ungkap Anne.<\/p>\n

KAI Group mencatat total 29.170.705 pelanggan terlayani selama masa angkutan Lebaran 2025. Jumlah tersebut mencakup layanan kereta api jarak jauh dan lokal, commuter line, KA Bandara, hingga LRT dan Whoosh.<\/p>\n

Rinciannya, sebanyak 4.707.628 pelanggan merupakan pengguna layanan KA jarak jauh dan lokal KAI, 22.036.363 pelanggan KAI Commuter, 18.698 pelanggan KA Bandara di Medan dan Yogyakarta, 341.100 pelanggan Whoosh yang dikelola KCIC, 343.706 pelanggan LRT Sumatera Selatan, 1.222.825 pelanggan LRT Jabodebek, 18.698 pelanggan KA Makassar\u2013Parepare, dan 19.560 pelanggan dari layanan KAI Wisata.<\/p>\n

Anne menyampaikan bahwa jumlah pelanggan tersebut menunjukkan tingginya kepercayaan masyarakat terhadap moda transportasi kereta api yang semakin andal, tepat waktu, dan memberikan kenyamanan lebih.<\/p>\n

\u201cCapaian ini adalah bentuk nyata dari kepercayaan publik terhadap layanan kami yang terus berkembang. Masyarakat kini semakin sadar pentingnya menggunakan transportasi publik sebagai solusi mobilitas yang efisien sekaligus peduli lingkungan,\u201d ujar Anne.<\/p>\n

KAI juga menyiapkan langkah-langkah strategis untuk menjaga dan meningkatkan OTP, antara lain dengan menambah petugas operasional, melakukan pemeliharaan sarana dan prasarana secara intensif, serta mengoptimalkan sistem pengaturan perjalanan kereta.<\/p>\n

Selama masa Angkutan Lebaran, KAI Group melakukan koordinasi intensif dengan seluruh anak usahanya guna memastikan layanan berjalan optimal dan terintegrasi. KAI Commuter menjaga kelancaran perjalanan di wilayah aglomerasi, KAI Logistik berperan penting dalam distribusi barang, KCIC mengoperasikan layanan kereta cepat Whoosh, KAI Bandara mendukung konektivitas ke dan dari bandara, KAI Wisata menyediakan layanan perjalanan kelas luxury, serta KAI Services mengerahkan petugas dari berbagai lini layanan seperti kebersihan dan parkir untuk menjamin kenyamanan pelanggan di stasiun dan kereta.<\/p>\n

Selain itu, pemanfaatan teknologi dan digitalisasi menjadi kunci dalam mendukung kelancaran operasional kereta api, termasuk dalam pengaturan jadwal dan informasi kepada pelanggan secara real-time melalui aplikasi Access by KAI.<\/p>\n

KAI juga terus mengembangkan sistem peringatan dini dan monitoring perjalanan kereta berbasis digital, yang mampu meminimalkan potensi gangguan serta mempercepat respons terhadap situasi di lapangan.<\/p>\n

\u201cPeningkatan OTP ini bukan hanya tentang angka, tetapi tentang pengalaman perjalanan pelanggan yang lebih baik bebas dari kemacetan. Ketepatan waktu adalah bentuk penghargaan kami terhadap waktu para pelanggan,\u201d jelas Anne.<\/p>\n

KAI mengucapkan terima kasih kepada seluruh pelanggan atas kepercayaannya, serta kepada seluruh Insan KAI Group yang telah bekerja keras mewujudkan perjalanan kereta api yang aman, nyaman, dan tepat waktu selama masa Lebaran 2025.<\/p>\n

\u201cKami akan terus menjaga momentum ini dan menjadikannya motivasi untuk memberikan pelayanan yang semakin baik, profesional, dan andal bagi seluruh pelanggan kereta api,\u201d tutup Anne.<\/p>\n

Press Release ini juga sudah tayang di VRITIMES<\/a><\/strong><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

GOSIPGARUT.ID – On Time Performance KA Meningkat dengan…<\/p>\n","protected":false},"author":3,"featured_media":43606,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"two_page_speed":[],"footnotes":""},"categories":[239],"tags":[],"newstopic":[],"class_list":["post-43618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-berita"],"yoast_head":"\nKAI Group Berhasil Melayani 29.170.705 Pelanggan Selama Masa Angkutan Lebaran 2025 » Gosip Garut<\/title>\n<meta name=\"description\" content=\"KAI Group Berhasil Melayani 29.170.705 Pelanggan Selama Masa Angkutan Lebaran 2025 Berita\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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